Accessibility Policy

Statement of Commitment

Matcom Industrial Installations Inc. is committed to identifying and meeting the needs of persons with disabilities in a timely manner and removing barriers both physical and social, which allows them to maintain their dignity and independence.

We are committed to meeting our accessibility requirements under the Accessibility for Ontarians with Disabilities Act (AODA).

Training

We are committed to training all staff in Ontario’s accessibility standards and aspects of the Ontario Human Rights Code that relate to persons with disabilities.

We train every person as soon as practicable after being hired and provide training for any changes to the policies.

We maintain records of the training provided including the dates on which the training was provided.

Assistive devices

People with disabilities may use their personal assistive devices when accessing our services or facilities.

In cases where the assistive device presents a significant and unavoidable health or safety concern or may not be permitted for other reasons, other measures will be used to ensure the person with a disability can access our services or facilities.

Communication

We communicate with people with disabilities in ways that take into account their disability.

We will work with people with disabilities to determine what method of communication works for them.

Service Animals

We welcome people with disabilities and their service animals. Service animals are allowed in the parts of our premises that are open to the public.

When we cannot easily identify that an animal is a service animal, our staff may ask for documentation from a regulated health professional that confirms the person needs the service animal for reasons relating to their disability.

A service animal can be easily identified through visual indicators, such as when it wears a harness or a vest, or when it helps the person perform certain tasks.

A regulated health professional is defined as a member of one of the following colleges:

  • College or Audiologists and Speech-Language Pathologists of Ontario

  • College of Chiropractors of Ontario

  • College of Nurses of Ontario

  • College of Occupational Therapists of Ontario

  • College of Optometrists of Ontario

  • College of Physicians and Surgeons of Ontario

  • College of Physiotherapists of Ontario

  • College of Psychologists of Ontario

  • College of Registered Psychotherapists and Registered Mental Health Therapists of Ontario

If service animals are prohibited by another law, we will do the following to ensure people with disabilities can access our services or facilities:

  • Explain why the animal is excluded

  • Discuss with the customer another way of providing services or facilities

Support Persons

A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.

Feedback Process

Matcom Industrial Installations Inc. welcomes feedback on how we provide accessible customer service. Customer feedback will help us identify barriers and respond to concerns.

Feedback may be provided in the following ways:

Feedback will be directed to Human Resources

Customers can expect to hear back within 2 days.

Matcom Industrial Installations Inc. ensures our feedback process is accessible to people with disabilities by providing or arranging for accessible formats and communication supports, on request.

Notice of Availability of Documents

Matcom Industrial Installations Inc. notifies the public that documents related to accessible customer service, are available upon request by posting a notice in the following ways:

  • Contact Us section on our website

  • Sign posted in the front vestibule of our building

Matcom Industrial Installations Inc. will provide these documents in an accessible format of with communication support, on request. We will consult with the person making the request to determine the suitability of the format or communication support. We will provide the accessible format in a timely manner, and at no additional cost.

Self-service Kiosks

We will consider accessibility for people with disabilities when designing, procuring or acquiring self-service kiosks.

Information and Communications

We have a process for receiving and responding to feedback and the process is accessible to persons with disabilities upon request.

We communicate with people with disabilities in ways that take into account their disability. When asked, we will provide information about our organization and its services, in accessible formats or with communication supports in a timely manner, taking into account the person’s accessibility needs due to disability.

We will consult with the person making the request in determining the suitability of an accessible format or communication support. If the organization determines that information or communications are unconvertible, the organization shall provide the requestor with:

  • An explanation as to why the information or communications are unconvertible; and

  • A summary of the unconvertible information or communications

We will also meet internationally recognized Web Content Accessibility Guidelines (WCAG) 2.0 Level AA website requirements in accordance with Ontario’s accessibility laws. 

Employment

We notify employees and job applicants that accommodations can be made during recruitment and hiring. We consult with the applicants and provide or arrange for suitable accommodation.

We provide updated information to employees whenever there is a change to existing policies on the provision of job accommodation that take into account an employee's accessibility needs due to a disability.

We will consult with employees when arranging for the provision of suitable accommodation in a manner that takes into account the accessibility needs due to disability. We will consult with the person making the request in determining the suitability of an accessible format of communication supports specifically for:

  • Information that is needed in order to perform the employee’s job; and

  • information that is generally available to employees in the workplace

Where needed, we will also provide customized emergency information to help an employee with a disability during an emergency.

We will provide information as soon as practicable after we become aware of the need for accommodation due to the employee’s disability.

We will review the individualized workplace emergency response information:

  • when the employee moves to a different location in the organization;

  • when the employee’s overall accommodations needs or plans are reviewed; and

  • when the employer reviews its general emergency response policies

Our performance management and career development processes take into account the accessibility needs of all employees.

Changes to Existing Policies

Any policies of this organization that do not respect and promote the principles of dignity, independence, integration and equal opportunity for people with disabilities will be modified or removed.

This document is publicly available. Accessible formats are available upon request.